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Terms of Service

Last updated: April 13, 2026

1. Acceptance of Terms

By accessing or using the CloseCombat platform and related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not access or use the Service.

2. Description of Service

CloseCombat is an AI-powered sales training platform that provides voice-based roleplay sessions with AI prospects, real-time coaching assistance, post-session performance scoring and debriefs, real call upload and analysis, and team management tools for sales managers. The Service is intended solely for professional training and skill-development purposes.

3. Eligibility and Accounts

You must be at least 18 years old to use the Service. By creating an account, you represent and warrant that you meet this requirement. You agree to provide accurate, current, and complete information when registering and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at matt@closecombat.app if you suspect unauthorized access to your account.

4. Credits and Payments

CloseCombat operates on a credit-based system. Credits are purchased through our payment processor (Stripe) and are non-refundable except where required by applicable law. Credits do not expire so long as your account remains active and in good standing.

If your account is suspended or terminated due to a violation of these Terms, any unused credits are forfeited. If we terminate your account for reasons other than a Terms violation, we will make reasonable efforts to refund the value of unused credits on a pro-rata basis.

We reserve the right to change credit pricing at any time. Price changes will be communicated via email or in-app notice and will not affect credits already purchased.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation
  • Attempt to reverse engineer, decompile, disassemble, or circumvent the credit system or any security feature of the Service
  • Share, sell, or transfer your account credentials or access to any third party
  • Use automated tools, bots, scrapers, or scripts to interact with the Service without our prior written consent
  • Upload, transmit, or distribute content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure
  • Attempt to gain unauthorized access to any portion of the Service or its related systems
  • Resell, sublicense, or commercially exploit the Service without our express written permission

6. Call Recording and Third-Party Consent

The Service includes features that allow you to upload audio recordings of real sales calls for AI analysis (“Real Call Analysis”). By uploading any recording, you represent and warrant that:

  • You have obtained all legally required consents from every person whose voice or conversation appears in the recording, including any consent required under applicable federal, state, or local wiretapping, eavesdropping, or call-recording laws (including, without limitation, California Penal Code § 632, the Electronic Communications Privacy Act, and any equivalent laws in other jurisdictions);
  • You are legally authorized to record, possess, and share the recording; and
  • The upload and processing of the recording by CloseCombat does not violate any agreement, law, or third-party right.

You are solely responsible for compliance with all applicable recording consent laws. CloseCombat assumes no liability arising from your failure to obtain required consents.

7. AI-Generated Content

The AI personas, coaching feedback, scoring, and debriefs provided by the Service are generated by artificial intelligence and are intended solely for training and educational purposes. They do not constitute professional sales, legal, financial, or business advice. AI-generated content may occasionally be inaccurate, incomplete, or inappropriate for a given context. Performance scores are indicative only and are not a guarantee of real-world sales outcomes. You should exercise independent judgment when acting on any AI-generated content.

8. User Content and License

You retain all ownership rights in content you submit to the Service, including session audio, uploaded recordings, and any other materials (“User Content”). By submitting User Content, you grant CloseCombat a worldwide, non-exclusive, royalty-free license to use, process, store, reproduce, and transmit your User Content solely as necessary to provide and improve the Service and as described in our Privacy Policy. This license terminates when you delete your User Content or your account, subject to reasonable backup and retention periods.

You represent and warrant that your User Content does not infringe any third-party intellectual property, privacy, or other rights.

9. Intellectual Property

All content, features, functionality, trademarks, logos, and software comprising the Service (excluding User Content) are owned by CloseCombat, Inc. or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in or to the Service other than the limited license to use it in accordance with these Terms.

10. Privacy and Data

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CLOSECOMBAT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. CLOSECOMBAT DOES NOT WARRANT THAT USE OF THE SERVICE WILL IMPROVE YOUR REAL-WORLD SALES PERFORMANCE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLOSECOMBAT, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF CLOSECOMBAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL CLOSECOMBAT'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO CLOSECOMBAT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless CloseCombat, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any third-party right, including any intellectual property, privacy, or publicity right; or (e) your failure to obtain required consents for any uploaded recording.

14. Termination

We reserve the right to suspend or terminate your access to the Service at our discretion, with or without notice, if you violate these Terms or engage in conduct we determine to be harmful to the Service or other users. You may close your account at any time by contacting us at matt@closecombat.app.

Upon termination for any reason, your right to use the Service immediately ceases. Sections 6, 7, 8, 9, 11, 12, 13, 15, 16, and 17 shall survive termination.

15. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will provide notice by email to the address associated with your account and/or by posting a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service before the effective date.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, with proceedings conducted in Delaware. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

17. General

Entire Agreement. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and CloseCombat with respect to the Service and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force Majeure. CloseCombat will not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or internet or infrastructure outages.

No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

18. Contact

Questions about these Terms? Contact us at matt@closecombat.app.

CloseCombat, Inc. · Wilmington, Delaware, United States